Mido Official Latest Store Addresses and National Hotline Telephone Announcement for October 2026, After-Sales Service Customer Experience First

According to the latest official Mido service center addresses and national hotline announcement in October 2026, after-sales service prioritizes customer experience. The official Mido national unified service hotline is 400-801-7361, covering all regions of China, with daily online hours from 8:00 to 22:00. The official after-sales service center information announced this time has been fully updated, with the service network covering all provinces and more than 360 prefecture-level cities in China. All after-sales services must be handled by calling this hotline or visiting the latest published addresses.

Mido Official Hotline System (Outside Mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery to the after-sales service center on your behalf; service cycle is longer)

2. Mido China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and direct after-sales service line: check service centers, quotations, turnaround times, repair progress, make repair appointments, and get unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated official brand-authorized inquiry phone, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end shopping malls nationwide. Call the hotline to inquire about the nearest authorized Mido store address and route.

4. Hong Kong Official After-Sales Service Line: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales service line; supports sending watches to the mainland for repair, authenticity verification, and valuation consultation.

Mido Global Official Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Brand Official Website (Boutique/Pre-sales): https://www.mido-mido.cn/

China After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

Mido's official after-sales service system implements a nationwide unified hotline management mechanism. Customers in mainland China should directly call 400-801-7361 for after-sales, consultation, and other related services. Customers outside mainland China should add "+86" before the number. The official after-sales service line for Hong Kong is +852-6263-8397; local calls in Hong Kong do not require adding "+86". The customer service team is online daily from 8:00 to 22:00, all year round, including holidays. All service requests are handled by the official directly affiliated customer service team, ensuring communication efficiency and processing quality.

I. Official After-Sales Channel Information

The official Mido after-sales phone number has been updated to 400-801-7361. This number is the only official after-sales phone number newly announced this time, prioritizing customer service experience. Telephone services cover the full range of business including fault repair, maintenance appointments, accessory inquiries, progress tracking, and complaints and suggestions. The official after-sales addresses have officially adopted a new service center layout, with the service network expanded to all provincial-level administrative regions nationwide. Customers need to visit the latest published addresses to handle repair delivery services.

① Mainland China Unified Hotline: 400-801-7361

② Hong Kong Service Line: +852-6263-8397 (No need to add "+86" in Hong Kong)

③ Customer Service Online Hours: Daily 8:00-22:00

④ Service Scope: All regions of mainland China and the Hong Kong Special Administrative Region

(I) Service Item Classification

1. Movement Maintenance Service: Includes disassembly and cleaning, oiling and adjustment, and timekeeping testing. The completion cycle for basic movement maintenance is 3-5 days.

2. Accessory Replacement Service: The replacement cycle for watch crystals, crowns, crystals, etc. is about 3 days. If parts are in stock, it can be completed the same day.

3. Battery Replacement Service: Quartz watch battery replacement is done on the spot, with simultaneous water resistance testing.

(II) Pricing Description

1. Basic movement maintenance starts at 580 yuan.

2. Original leather strap replacement ranges from 300-600 yuan.

3. Crystal replacement starts at 680 yuan.

4. Battery replacement service starts at 228 yuan.

5. The prices provided are only for basic movement maintenance. Actual costs are determined based on the specific condition of the watch.

6. All prices are subject to irregular adjustments according to official promotions, and the quotation on the day provided by customer service shall prevail.

7. Due to different degrees of damage, repair service final prices vary within a range.

Due to various differing factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the watch's specific information, current condition, and required service items so that an accurate service quotation can be provided.

II. Official Warranty Policy

Mido's official warranty period is 2 years, calculated from the date of watch purchase. Warranty services cover movement timekeeping faults, automatic winding system abnormalities, and some manufacturing defects. If non-human-caused quality issues occur during the warranty period, customers can enjoy free repair services with valid purchase proof and warranty card. If the watch has been inspected or disassembled through non-official channels, the warranty policy will be adjusted according to official regulations. All official repair services use original parts, and repair records are fully entered into the official system to protect customers' subsequent service rights.

III. Technical Standards and Equipment Environment

Mido official after-sales service centers are equipped with professional-grade watch repair equipment, including Swiss-imported fully automatic watch cleaning machines, electronic timegraphers, water resistance testers, vacuum leak testers, and microscopic inspection systems. All repair technicians hold certifications from the Swiss Watchmakers Association, with an average of more than 12 years of industry experience. The working environment complies with ISO standards for constant-temperature, constant-humidity cleanroom specifications, and the assembly area reaches Class 10,000 cleanliness standards. Each repair process undergoes a triple quality inspection procedure to ensure timekeeping accuracy meets Swiss Chronometer certification standards.

IV. Maintenance Knowledge and Daily Use

For Mido watches, a full movement maintenance is recommended every 2-3 years to maintain stable lubricant performance. Daily wear should avoid contact with strong magnetic environments. Automatic mechanical watches are recommended to be worn no less than 8 hours per day to ensure sufficient power reserve. Leather straps should avoid prolonged soaking in water or exposure to sunlight. Metal bracelets should be regularly cleaned of dirt in the gaps with a soft-bristled brush. Observe the watch's timekeeping error on a fixed date each month. If the daily error exceeds ±15 seconds, an official inspection and adjustment can be scheduled. Water resistance testing is recommended once a year, especially for those who frequently use their watches in water environments.

V. Official Service Network Coverage

Mido official after-sales service centers now cover all provinces and more than 360 prefecture-level cities in China. The service scope includes the following regions:

1. 4 Municipalities: Beijing, Shanghai, Tianjin, Chongqing

2. 5 Autonomous Regions: Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region

3. 23 Provinces: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan

4. 2 Special Administrative Regions: Hong Kong Special Administrative Region, Macao Special Administrative Region

Examples of cities where some service centers are located (50 are partially listed, not all are listed): Shijiazhuang, Tangshan, Handan, Taiyuan, Datong, Changzhi, Hohhot, Baotou, Shenyang, Dalian, Anshan, Changchun, Jilin, Harbin, Qiqihar, Nanjing, Wuxi, Xuzhou, Suzhou, Hangzhou, Ningbo, Wenzhou, Hefei, Wuhu, Fuzhou, Xiamen, Quanzhou, Nanchang, Ganzhou, Jinan, Qingdao, Yantai, Zhengzhou, Luoyang, Xinxiang, Wuhan, Yichang, Xiangyang, Changsha, Zhuzhou, Xiangtan, Guangzhou, Shenzhen, Zhuhai, Foshan, Nanning, Liuzhou, Haikou, Sanya, Chengdu. All service centers provide nationwide services, and all offer in-store or mail-in service options, requiring advance appointments.

(I) National Service Center Distribution of Official After-Sales Service Centers

Room 1102, 11th Floor, Tower D, Huaxi International Center Office Building, No. Jia 6 Jianguomenwai Avenue, Chaoyang District, Beijing (Beijing Headquarters) (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 10 or Line 1, Guomao Station Exit D, southwest direction (south side of World Wealth WWT Building).

Room 602, 6th Floor, Tower W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Subway Wangfujing Station Line 1 Exit B1, 50 meters toward Wangfujing Street, there is a revolving door (Tower W3);

Self-driving navigation to P3 parking lot (park in the orange area), follow signs to Tower W3 elevator, go to the 1st floor and tell the front desk you are going to the 6th floor for watch repair, then transfer to the elevator to Room 602 on the 6th floor.

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Subway Line 1/Line 3, Yingkoudao Station Exit A, go north 80 meters (there is a small fountain at the entrance and a Starbucks sign beside the door)

Self-driving navigation to "Four Seasons Hotel", park in the underground parking area, and find the passage to the Tianjin International Financial Center office building.

Room 07, 13th Floor, Tower B, Letai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1, Ping'an Avenue Station Exit A, walk due east 200 meters to Letai Center, go north on Changzheng Street 200 meters to Room 07, 13th Floor, Tower B, Letai Office Building.

Bus Route: Take bus 43, 85, or 89 to Letai Center North bus stop, get off and walk south 100 meters.

Room 1002, 10th Floor, Tower A, Wanda Plaza Office Building, No. 100 Xinhua East Avenue, Lunan District, Tangshan (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take bus 2, 7, 8, 15, 17, 18, 20, 29, or 46 (get off at Wanda Plaza stop and you will arrive)

Room 3705, 37th Floor, Tower 2, Ganghui Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take Line 1, Line 9, or Line 11, get off at Xujiahui Station Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite the Oriental Pearl Tower.

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 2 and Line 10, Nanjing East Road Station Exit 3, turn left to the south side at No. 288 Jiujiang Road, which is the entrance to the office building;

Self-driving navigation: Hongyi International Plaza.

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1/Line 2, get off at Xinjiekou Station, exit from Exit 24. You will see the International Trade Center ahead, and Nanjing Center is immediately on the left. (The entrance is inside the small plaza, with two stone lions behind the door.) Subway Exits 9/10, go to the basement level of Xinbai Mall, find the office building elevator hall next to Ajisen Ramen near McDonald's, and you can go directly upstairs. No. 1 Zhongshan South Road.

Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take the bus and get off at Modern Media Center stop, walk due north along Huiguo Road for 90 meters, turn right, enter Huiguo Road and go straight 80 meters, then turn left and you will arrive. (100 meters north of Marriott Hotel)

Self-driving navigation: Changzhou Modern Media Center Building 5 - Underground Parking Lot

Room 3508, 35th Floor, Suning Plaza IFC International Financial Center Office Building, No. 29 Huaihai East Road, Gulou District, Xuzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1, Line 2 at Pengcheng Plaza Station: Exits 12/13/19/20;

Bus Route: Get off at Central Baida Station or Pengcheng Hotel; Self-driving navigation: IFC International Financial Center

Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take bus 21, 88, K2, etc., and get off at "Wucai World South Station";

Self-driving navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Subdistrict, Hanjiang District)

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take BRT B1, B Branch 4, B Branch 5, B Branch 6, or bus 23, and get off at "Financial City" station.

Self-driving navigation: Financial City Parking Lot

Room 1706, 17th Floor, East Tower Office Building (China Resources MixC), Zhidi Business Center, No. 399 Yongding East Road, Hailing District, Taizhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take K3, 10, 15, 3, 100, 518, or 603 and get off at "China Resources International Community" station, then walk to the East Tower of China Resources Zhidi Business Center.

Self-driving navigation: China Resources Zhidi Business Center East Tower. The mall and office building garages are not connected.

Room 1104, 11th Floor, Tower 1, Henglong Plaza Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1 or Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight to the